Important Information & Policy

• All Exchange orders will take 14–21 Days to process. If approved by admin & proper unpacking and checking video is provided.
• All devices come without warranty.
• Delivery Time: 7–14 Days.
• All service and support are provided by Authorised Apple Store.
• All devices come with a limited ALOS warranty, which covers hardware malfunction and related issues.
• Battery health is covered under warranty only in case of a “Mandatory Service Required” message.
• No warranty on physical or water damage.
• Once the invoice is generated, the product is non-refundable & non-returnable.
• Global Product means the product is sourced from outside India.
• Any dispute related to purchase or sale shall be subject to Guwahati Jurisdiction only.
• If Company'swarranty is available on the device, ALOS is not responsible for it.
• Rule 32 R.W.S section 15 of CGST Act, 2017 applies.
• Tax Amount (Convenience Charge) & Shipping Charge are non-refundable.